About Us

We're Not a Call Center. We're Your Neighbors.

Coldbrook started as, and still is, an independently owned agency. Not acquired, not part of a national conglomerate, and not going anywhere.

We're licensed in 48 states, but West Michigan is home. Every customer we serve can count on receiving personalized service from people who live, work, and are invested in the West Michigan community. No outsourcing. No third-party servicing. Just local people who know you, your business, and your community.

Group portrait of 31 professionally dressed people standing closely on and beside indoor stairs, smiling at the camera in a well-lit office setting with large windows on the left.

Insurance Should Be Personal

From there, we design coverage that fits, not just for today, but for the future, by offering straightforward advice, responsive service, and solutions built around each client's needs.

As an independent insurance agency, we represent multiple carriers, allowing us to focus on what matters most: finding the right protection at the right value. We explain options clearly and help our clients make informed decisions with confidence.

Coldbrook Insurance Group is proud to serve our community with the same values we were founded on: integrity, transparency, and personal service. We measure success not by the number of policies we write, but by the relationships we build and the confidence our clients feel knowing they're properly protected.

We're here for the milestones, the challenges, and everything in between, because insurance isn't just about coverage. It's about people.

Meet the team

Amy Slagle

Account Manager

616-301-6734

Audrey Warner

Automation Specialist

616-301-6756

Brandi Wade

Account Manager

616-913-3380

Cathy Kimber

Chief Operating Officer

616-301-6754

Christine Vredevelt

Account Manager

616-913-3382

Christopher Parker

Account Executive

616-913-3366

Dawn Noble

Account Manager

616-301-6718

Diane Carter

Account Manager

616-301-6716

Jennifer Warner

Claim Specialist

616-301-6738

Johnny Nutter

Account Executive

616-913-3396

Josh Longcore

Account Executive

231-330-5648

Julie Johnson

Assistant Account Manager

Justin R. Mack

Account Executive

269-930-7802

Karen Nielsen

Account Manager

616-301-6732

Kathy Zago

Account Manager

616-301-6733

Kelly Wilmoth

Account Manager

616-301-6708

Laurie Chappell

Account Executive

616-301-6721

Leah Gulick

Account Manager

616-301-6717

Lisa VanDyke

Administrative Assistant

616-301-6756

Liz Aldrich

Assistant Account Manager

616-301-6741

Mark Roggow

Account Manager

616-301-6704

Megan Garter

Account Manager

616-913-3373

Nikki Furtaw

Account Manager

616-301-6728

Pat Hulsebus

Account Manager

616-301-6736

Paul Reinke

Account Executive

616-822-3626

Robin Barnes

Account Manager

616-301-6751

Rochele Duffy

Account Manager

616-301-6711

Samantha Blouw

Account Manager

616-913-3364

Sara Taylor

Assistant Account Manager

616-273-1481

Shawn Bush

Account Manager

616-301-6740

Steve Bandyk

Account Executive

616-913-3387

Sydney VanSickle

Account Manager

616-591-4970

Tami Saari

Account Manager

616-301-6706

Tara Ledesma

Account Manager

616-301-6753

Terri Majeski

Account Manager

616-913-3325

Tracey Malecke

Account Manager

616-301-6729

Tracie Rosenthal

Account Manager

616-284-5898
Four adults engaged in a conversation in a casual indoor setting; a smiling woman with curly hair in a white top, a woman with shoulder-length blonde hair wearing a brown jacket seen from behind, a woman with short white hair and glasses in a blue blouse speaking, and a man with balding hair partially visible in the background.

Our History

Coldbrook Insurance Group was founded in 2014 by a group of experienced insurance professionals committed to preserving the value of independent agency relationships and personalized client service.
The firm was formed following the transition of Pinnacle Insurance Partners, when a portion of the organization joined a national brokerage platform while several partners chose to remain locally owned and independently operated. With a shared vision for responsive service, long term client relationships, and customized risk management solutions, Coldbrook Insurance Group was established to continue serving businesses, associations, families, and individuals throughout Michigan and beyond.
Today, Coldbrook Insurance Group combines decades of industry experience with the resources of a modern independent agency. Our team specializes in commercial insurance, condominium association insurance, employee benefits, and personal insurance solutions, delivering tailored coverage strategies backed by trusted carrier relationships and a client first approach.
At Coldbrook, independence matters because it allows us to focus on what is best for our clients, providing expert guidance, proactive service, and long term partnership every step of the way.

Ready to Meet the Team?

Insurance is a relationship, not a transaction. Reach out and talk to someone who'll actually remember your name at renewal time.

Get in Touch

"As a community association manager , one of the most important parts of our job is to make sure that an association has the correct insurance coverage. We rely heavily on our partnered insurance companies and agents to advise us as managers on needed policies and coverage requirements for each association. I have found Coldbrook Insurance Group to be the best and easiest insurance agency to work with. I have sent several renewal policy requests to Tracey Malecke for the associations I manage, and she has been able to save them a significant amount of money in premiums as well as getting them policies with better coverage. I would highly suggest Coldbrook Insurance Group for any of your insurance needs."

"Our business could not be happier with the service we have received from Coldbrook Insurance.  Our agent, Samantha is always looking for the best pricing come renewal time and whenever a need arises it is handled promptly and efficiently. Coldbrook is always looking out for ways to help their clients save money and still receive excellent customer service."

"Professionalism and the impression our agent, Chris Parker and the Coldbrook Agency, values quality insurance coverage/solutions tailored to my needs as their primary interest. This helps me personally because I do not have a question floating around in my mind whether I am adequately insured against any hazard I may encounter.  I am a tough customer. I demand professionalism and quality from any and all business relationships. Fairness is paramount. For me to recommend my agent Chris Parker to others (friends) is sticking my neck out for no gain.  I have and will continue to recommend Chris Parker and Coldbrook without hesitation."

"Our condominium homeowners association has had the team at Coldbrook insurance helping us with our insurance needs for our community for almost 6 years.  We have been very happy at the communication with the Coldbrook insurance group, specifically Samantha Blouw, who has been extremely helpful to the board making sure that the coverage is complete and adequate for the Association.  Our questions and needs are handled quickly and efficiently.  We would highly recommend them for any insurance needs."

"I strongly recommend Coldbrook Insurance Group. For over 15 years, my companies (and communities) have benefited from Coldbrook’s timely, helpful, and proactive assistance. They understand our business and always search for the best price. The stellar contributions of their Account Manager, Kathy Zago, are beyond reproach. In fact, our employees mention Kathy when they speak of professional excellence. She is a superstar! I look forward to partnering with Coldbrook and Kathy for many years to come."

"Coldbrook Insurance Group has been a trusted partner for our insurance needs. What I value most is how responsive, knowledgeable, and genuinely helpful both Ryan and Tracey are.  They’ve made sure we have the right coverage in place and have always gone above and beyond to support us. If you’re looking for an agency that truly puts clients first, I can’t recommend Coldbrook enough."

"Working with Coldbrook Insurance Group has been one of the best decisions for both my personal and business insurance needs. What I value most is their responsiveness and genuine commitment to making sure we’re properly protected—not just sold a policy. Ryan, Tracey & Amy take the time to explain coverage options clearly and always look for the best solutions tailored to our situation. They’ve helped us streamline our policies, improve our coverage, and even save money in the process. Anytime we’ve had questions or needed adjustments, their team has been proactive, knowledgeable, and easy to work with. If you’re considering Coldbrook Insurance Group, I would absolutely recommend them. They operate with integrity, communicate clearly, and truly put their clients first. You’ll feel confident knowing you have a trusted partner handling your insurance needs."

"Working with Coldbrook Insurance saved me a third off my insurance bill as a commercial property owner. That's because most other insurance companies don't specialize in multi-family rental units. Coldbrook's expertise saved me almost $10,000 a year in premiums. Not only that, Tracey Malecke and Samantha Blouw have gone to bat for me when renewal time comes around. They often asked for reduced premiums, using evidenced based criteria to do so. I recommend Coldbrook to everyone. If you're in the rental business, you have to be in business with Coldbrook."

"We have worked with Justin Mack at Coldbrook Insurance for many years, and he has been a tremendous partner to our business.  The Coldbrook team is always professional, responsive, and truly great to work with.  It’s reassuring to know we have people looking out for our business who understand our needs and take time to explain our options.  One of the things I appreciate the most is having a local representative we can meet in person throughout the year and when our renewals are coming up.  Being able to sit down face-to-face when I have questions or need guidance makes a big difference.  It gives us confidence that we’re getting the right coverage and support.  Over the years, they have consistently gone above and beyond, and we are so grateful for the relationship we have built with Coldbrook Insurance.  I would highly recommend them to any business looking for knowledgeable, reliable, and friendly insurance professionals."